SunBorn Collective // Returns Center

45 days. Start here.

One window for everything: change of mind, wrong size, or something wrong with the piece. Pick your path below.

01 // RETURN OR SWAP A SIZE

Changed your mind or need another size?

  • Within 45 days of delivery
  • Unworn, unwashed, tags on
  • Want a swap instead of a refund? Add the size you want in the note
Start a return

Sign in with the email you ordered with. We'll send a one-time code, no password needed, even if you checked out as a guest.

02 // REPORT A DEFECT

Something wrong with it?

Misprint, bad seam, fabric flaw, wrong item. Send three photos and keep the item. Nothing to ship back.

  • Full item
  • Close-up of the defect
  • Inside size/care label
Report a defect

03 // EU CUSTOMERS

Withdraw from contract

Shipping to the EU? You can withdraw within 14 days of delivery, no reason needed. We confirm receipt by email right away.

Withdraw from contract here

How a standard return works

  1. Sign in, open your order, and choose Request return.
  2. We review it within 12–24 hours and email your Return Authorization.
  3. Ship it to the address in that email. Please don't ship before you have it.
  4. Refund in 5–10 business days after approval, or your new size goes into production.
45 daysFrom delivery, for returns and defects
$0Restocking fee
Keep itDefects are photo-only
14 daysEU statutory right, always

Final Sale: Custom Edition, Host City Series numbered pieces, pre-orders, and limited drops can't be returned for change of mind. Defect and lost-package coverage still apply. Return shipping on standard returns is on you; approved returns are donated, never restocked.

Lost package, address problem, or anything else: info@sunbornfc.com. Full terms in the Refund Policy.