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“An empty bag cannot stand upright.” — Mandinka proverb
“An empty bag cannot stand upright.” — Mandinka proverb
Made-to-order doesn't mean no way back. Every standard piece can be returned within 45 days of delivery, for any reason. If something's genuinely wrong with it, send photos and keep it. Custom Edition, Host City Series, pre-orders, and limited drops are Final Sale. Last updated October 12, 2026.
You have 45 days from delivery to return most SunBorn pieces, no explanation needed. Start from the Returns Center: sign in, pick your order, request the return. For a change-of-mind or sizing return, the item must come back unworn, unwashed, and unused with tags attached; you cover return shipping and there's no restocking fee. Refunds go to your original payment method, or tell us the size you want and we'll ship the new size free. For a manufacturing defect, send clear photos within the same 45 days and keep the item. Nothing to ship back. We'll replace it, credit you, or refund you. Carrier-confirmed lost packages are covered at our cost. Custom Edition pieces, Host City Series numbered pieces, pre-orders, and limited drops are Final Sale, though defect and loss coverage still apply. EU customers keep a separate, non-waivable 14-day right of withdrawal, which can be exercised online from the Returns Center.
SunBorn Collective operates on a decentralized, premium print-on-demand (POD) manufacturing model. Every piece, from match-day jerseys to Aero-Tanks, hoodies, accessories, and Custom Edition kits, is made specifically upon order confirmation through our manufacturing partners. We do not hold pre-made inventory, and there is no stockroom to restock.
Because of that, a returned item never goes back into inventory. Approved returns are donated, and confirmed defects are replaced from a fresh production run. This policy is built around that reality: one generous window, with the remedy shaped by the reason.
02 //Most SunBorn purchases can be returned or reported within 45 days of delivery, whether it's a change of mind, sizing, or a manufacturing defect. One window, one clock. What differs is what we need from you and what you get back.
| Term | Detail |
|---|---|
| Window | 45 days from delivery date |
| Reason required | None |
| Condition required | Unworn, unwashed, unused, original tags attached |
| How to start | Returns Center → sign in → select order → Request return |
| Return shipping | Customer's responsibility. SunBorn does not provide or pay for a return label |
| Restocking fee | $0 |
| Remedy | Refund to original payment method, or a size swap if you request one. You cover shipping the return to us; SunBorn covers shipping the replacement size to you. |
| Refund timing | 5–10 business days after we receive and approve the return |
Same 45-day window, but you don't send the item back. Clear photos are enough, and the condition requirement above doesn't apply. What qualifies as a defect:
| Term | Detail |
|---|---|
| Window | 45 days from delivery date (same clock as above) |
| Condition required | None |
| Evidence required | Your order number plus clear photos: one of the full item, one close-up of the defect, and one of the inside size/care label |
| Item return | Not required. Keep the item |
| Return shipping | None. Nothing to ship |
| Remedy | At SunBorn's discretion: replacement, store credit, or refund to original payment method |
| Response time | 12–24 hours during business days |
We may ask for an additional photo if the defect isn't clear. Please report defects as soon as you spot them, since that lets us resolve them with our manufacturing partner fastest.
How it works. Start at the Returns Center. For a standard return, request it from your order; once approved, we email your Return Authorization and shipping instructions. Our return address is issued per authorized return and isn't published, so please don't ship anything back before you receive instructions. For a defect, use the defect report on the same page with your photos. Prefer email? info@sunbornfc.com with your order number works for everything.
What happens to a returned item. Approved standard returns are donated to charity, not restocked, since every SunBorn piece is made to order and has no resale path. If a standard return arrives in a condition that doesn't meet the requirements above (worn, washed, missing tags, damaged from use), the return is declined: no refund is issued, and the item is not shipped back to you. It is laundered and donated.
AOP Variance Notice. SunBorn all-over print pieces are made via digital sublimation. Slight variations in pattern placement near seams, minor color shifts between production batches, and subtle differences from the digital mockup are inherent to cut-and-sew production. These are not defects.
What's not covered as a defect:
This program is offered at SunBorn's discretion and may be modified or discontinued for future orders at any time. It does not affect the separate EU statutory right in Section 07, which is guaranteed by law.
03 //If your package is lost in transit before delivery, confirmed by carrier tracking showing it never reached the destination, SunBorn covers a replacement at our cost.
| Term | Detail |
|---|---|
| What's covered | Carrier-confirmed lost packages (tracking stalled, package not delivered) |
| Window | Claim within 30 days of estimated delivery date |
| Evidence required | Order number + tracking ID |
| How to report | Email info@sunbornfc.com |
| Remedy | Free replacement shipment, or refund if the item is no longer available |
If the carrier's tracking officially logs your package as DELIVERED, SunBorn's fulfillment obligation is complete. We do not issue refunds or free replacements for packages marked delivered but missing (porch piracy, mis-delivery to a neighbor, theft after delivery).
In these cases:
If your homeowner's or renter's insurance covers package theft, file a claim there.
05 //The following are Final Sale and not eligible for a standard return:
Still covered on Final Sale items:
Custom Edition items are additionally exempt from the EU statutory right of withdrawal under Article 16(c) of EU Directive 2011/83/EU (goods made to consumer specifications). Host City Series, pre-orders, and limited drops shipped to EU customers remain subject to the statutory right in Section 07 unless they are also personalized.
Before you order: Final Sale items are flagged on the product page. Please double-check customization fields, size, and design details before confirming your purchase.
06 //The customer is responsible for providing accurate shipping address information at checkout, including apartment, suite, or unit numbers.
Wrong address: If the carrier deems an address insufficient, the shipment is returned to our manufacturing facility, and you are responsible for the cost of re-shipping it to a corrected address.
Unclaimed packages: Shipments returned because they went unclaimed at customs or postal pickup carry the same re-shipping cost responsibility. If you do not respond within 14 days of the return-to-sender notification, the order is forfeit and no refund is issued.
Order modifications: Production begins almost immediately after checkout, so shipping addresses and sizing cannot be modified once an order is confirmed, and the order cannot be canceled. Please double-check all details before completing checkout.
07 //If your order ships to a European Union member state, you have a non-waivable right under EU Directive 2011/83/EU to withdraw from your purchase within 14 days of delivery, without giving a reason. This right exists independently of the voluntary 45-day program in Section 02 and applies even if SunBorn modifies or discontinues that program.
Conditions:
How to withdraw: Use the "Withdraw from contract" function on the Returns Center. We confirm receipt of your withdrawal by email without delay and follow up with return instructions within 12–24 hours. You may also email info@sunbornfc.com with your order number and a statement that you are withdrawing.
Exemption: Custom Edition pieces are exempt from the 14-day right under Article 16(c) of the Directive.
08 //UK, EU, Norway & Switzerland: VAT is included in our prices for these countries and is paid before your order ships, so you won't be asked for VAT when the package arrives. In rare cases, such as very high-value orders, the destination country may still charge import duty.
Australia & New Zealand: GST is included in our prices and is paid before your order ships, so you won't be asked for GST when the package arrives.
All other countries: the receiver is the importer of record and is responsible for all local customs fees, duties, VAT, and import taxes levied by the destination country.
SunBorn cannot estimate, prepay, or override government import procedures. Packages abandoned at customs due to unpaid duties are not eligible for a refund.
09 //| Stage | Detail |
|---|---|
| Defect reports | Reviewed within 12–24 hours on business days; remedy confirmed by email |
| Returned items | Inspected within 3–5 business days of receipt |
| Approval notice | Email confirming approval or decline |
| Refund to card | 5–10 business days from approval to settlement (varies by bank) |
| Replacement shipment | Produced and shipped on the standard production timeline (see Shipping Policy) |
What happens to the item: Approved standard returns are donated to charity. Declined returns are laundered and donated; no refund is issued and the item is not shipped back. Defective items stay with you.
If more than 15 business days have passed since refund approval and the funds haven't settled, email info@sunbornfc.com with your order number.
10 //Please don't ship anything to us without a Return Authorization. Unauthorized packages may not be processed.
