Made-to-order means no resale path. Two things SunBorn always covers: manufacturing defects and carrier-confirmed loss. EU customers retain statutory rights. Last updated June 27, 2026.
The plain-English version: SunBorn is a made-to-order brand. Every piece is constructed specifically for you after checkout — we don't hold inventory. Because of that, all sales are final. Two things are always covered: manufacturing defects (30-day window, photo evidence, SunBorn-funded remedy) and carrier-confirmed loss in transit (replacement covered by SunBorn). EU customers retain the 14-day right of withdrawal required by law, except on Custom Edition pieces. Custom Edition items personalized with names, numbers, or bespoke design are Final Sale by design.
SunBorn Collective operates on a decentralized, premium print-on-demand (POD) manufacturing model. Every piece — from match-day jerseys to Aero-Tanks, hoodies, accessories, and Custom Edition kits — is engineered specifically upon order confirmation through our specialized manufacturing partners. We do not hold pre-made inventory in a warehouse. There is no central stockroom to restock.
Because each piece is built to order, SunBorn operates a Final Sale policy with two protected exceptions: manufacturing defects and carrier-confirmed loss in transit. Both are covered by SunBorn at no cost to you when documented within the windows below.
02 //All SunBorn purchases are Final Sale. Once your order is confirmed:
This applies to all stock items, all Custom Edition items, and all promotional purchases. The only carve-outs are the protections in Section 03 (Defect Warranty), Section 04 (Carrier-Confirmed Loss), and Section 08 (EU Statutory Right of Withdrawal).
Why this policy exists. Made-to-order manufacturing has no resale path. A returned stock garment cannot be added back to inventory because no inventory exists. Honoring change-of-mind returns would force SunBorn to either destroy the garment or absorb the full cost — neither sustainable for an independent brand. Final Sale is how we keep prices honest and the brand independent.
03 //SunBorn stands behind the structural integrity of every piece we ship. If your gear arrives with a manufacturing defect, we make it right at our cost — replacement, store credit, or refund, at SunBorn's discretion.
What qualifies as a defect:
| Term | Detail |
|---|---|
| Window | 30 days from delivery date |
| Evidence Required | Clear photos of the defect plus your order number |
| How to Report | Email info@sunbornfc.com with photos + order number |
| Response Time | 12–24 hours during business days |
| Remedy | At SunBorn's discretion: replacement, store credit, or refund to original payment method |
| Return Shipping | Covered by SunBorn for confirmed defects (we provide a return label) |
AOP Variance Notice. SunBorn all-over print pieces are manufactured via digital sublimation. Slight variations in pattern placement near seams, minor color shifts between production batches, and subtle differences from the digital mockup are inherent to the cut-and-sew process. These are not defects and are not covered under this warranty.
What's not covered under defect warranty:
If your package is lost in transit before delivery — confirmed by carrier telemetry showing the shipment never reached the destination — SunBorn covers a replacement at our cost.
| Term | Detail |
|---|---|
| What's covered | Carrier-confirmed lost packages (carrier tracking stalled, package not delivered) |
| Window | Claim within 30 days of estimated delivery date |
| Evidence Required | Order number + tracking ID |
| How to Report | Email info@sunbornfc.com |
| Remedy | Free replacement shipment, or refund if the item is no longer available |
If the carrier's tracking system officially logs your package as DELIVERED, SunBorn's fulfillment obligation is considered complete. We do not issue refunds or free replacements for packages marked delivered but missing (porch piracy, mis-delivery to neighbor, theft after delivery).
In these cases:
If your homeowner's or renter's insurance covers package theft, file a claim there. SunBorn cannot recover packages stolen after delivery.
06 //SunBorn Custom Edition pieces — including jerseys, Aero-Tanks, and other apparel personalized with custom names, numbers, monograms, or bespoke design modifications — are Final Sale by design and exempt from the EU statutory right of withdrawal under EU Directive 2011/83/EU Article 16(c) (goods made to consumer specifications).
These items cannot be returned, refunded, or exchanged for:
Before you order: Custom Edition items are flagged on the product page with Final Sale notices. Please double-check all customization fields, size selection, and design details before confirming your purchase.
What IS still covered on Custom Edition orders:
The customer is solely responsible for providing accurate shipping address information at checkout — including correct apartment, suite, or unit numbers.
Wrong address: If you provide an address deemed insufficient by the courier, the shipment will be returned to our manufacturing facility. You are responsible for the secondary shipping costs required to re-deploy the package to a corrected address.
Unclaimed packages: Shipments returned to our facility because they went unclaimed at customs or postal pickup are subject to the same re-deployment cost responsibility. If you do not respond within 14 days of return-to-sender notification, the order is forfeit and no refund will be issued.
Order modifications: Because our manufacturing partners begin production almost immediately after checkout, shipping addresses and sizing cannot be modified once an order is confirmed, and the order cannot be canceled. Please double-check all data before completing checkout.
08 //If your order ships to a European Union member state, you have a non-waivable right under EU Directive 2011/83/EU to cancel or return your order within 14 days of delivery for any reason, without justification. This right applies regardless of the Final Sale policy stated in Section 02.
Conditions:
How to exercise this right: Email info@sunbornfc.com with your order number and intent to cancel within 14 days of delivery. We'll respond within 12–24 hours with return authorization and routing instructions.
EU exemption: Custom Edition pieces (personalized with custom names, numbers, or bespoke modifications) are exempt from the EU 14-day right under Article 16(c) of the Directive, which excludes goods made to consumer specifications.
09 //For international shipments, the receiver is the importer of record and is solely responsible for all local customs fees, duties, VAT, and import taxes levied by the destination country.
SunBorn cannot estimate, prepay, or override government-mandated import procedures. Packages abandoned at customs due to unpaid duties are not eligible for a refund.
10 //For approved defect claims, carrier-confirmed loss claims, and EU statutory returns:
| Stage | Detail |
|---|---|
| Inspection (defects) | Returned items inspected within 3–5 business days of receipt at our facility |
| Approval Notice | Email confirming approval or rejection of your claim |
| Refund to Card | 5–10 business days to settle in your account after approval (varies by bank) |
| Store Credit | Issued within 24 hours of approval, no bank delay |
| Replacement Shipment | Produced and shipped per standard production timeline (see Shipping Policy) |
If more than 15 business days have passed since refund approval and the funds have not settled in your account, email info@sunbornfc.com with your order number for follow-up.
11 //Route your request to the right destination:
SunBorn response time: 12–24 hours during business days.