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“An empty bag cannot stand upright.” — Mandinka proverb
“An empty bag cannot stand upright.” — Mandinka proverb
Made-to-order doesn't mean no way back. Every standard piece can be returned within 14 days for any reason. Manufacturing defects are covered for 30. Custom Edition, Host City Series, pre-orders, and limited drops are Final Sale. Last updated September 3, 2026.
The plain-English version: You have 14 days from delivery to return most SunBorn pieces for any reason, no explanation needed. Items must arrive back to us unworn, unwashed, and unused with tags attached; you cover return shipping, we charge no restocking fee, and approved returns are refunded to your original payment method within 5–10 business days. Returned items are donated to charity, not restocked, since nothing we make goes back on a shelf. If a returned item doesn't meet the condition requirements, we don't issue a refund — the item is laundered and donated rather than shipped back to you. Separately, manufacturing defects are covered for 30 days: send us photos and ship the item itself back at your own cost, and we'll replace it, credit you, or refund you, at our discretion. Carrier-confirmed lost packages are covered by us at our cost. Custom Edition pieces, Host City Series numbered pieces, pre-ordered items, and limited drops are Final Sale and excluded from the 14-day window, though defect and loss coverage still applies to them. EU customers retain a separate, non-waivable 14-day statutory right regardless of any future changes to this policy.
SunBorn Collective operates on a decentralized, premium print-on-demand (POD) manufacturing model. Every piece — from match-day jerseys to Aero-Tanks, hoodies, accessories, and Custom Edition kits — is engineered specifically upon order confirmation through our specialized manufacturing partners. We do not hold pre-made inventory in a warehouse. There is no central stockroom to restock.
Because of that, a returned item can never go back into inventory — every return is either donated or, for confirmed defects, replaced from a fresh production run. This policy is built around that reality: generous where we can be, careful where the manufacturing model requires it.
02 //Most SunBorn purchases can be returned within 14 days of delivery, for any reason — change of mind, sizing, or simply not what you expected. No explanation or evidence is required to start a return.
| Term | Detail |
|---|---|
| Window | 14 days from delivery date |
| Reason required | None |
| Condition required | Unworn, unwashed, unused, original tags attached |
| Return shipping | Customer's responsibility — SunBorn does not provide or pay for a return label |
| Restocking fee | $0 |
| Refund method | Original payment method only |
| Refund timing | 5–10 business days after we receive and approve the return |
How it works. Email info@sunbornfc.com with your order number within 14 days of delivery to request a return. We'll send you a Return Authorization and shipping instructions — our return address is issued per authorized return and isn't published publicly, so please don't ship anything back without first receiving instructions from us.
What happens to a returned item. Approved returns are donated to charity — not restocked, since every SunBorn piece is manufactured to order and has no resale path. If an item arrives back to us in a condition that doesn't meet the requirements above (worn, washed, missing tags, damaged from use), the return is declined: no refund is issued, and the item is not shipped back to you. It is laundered and donated rather than returned.
This program is offered at SunBorn's discretion and may be modified or discontinued for future orders at any time. This does not affect the separate EU statutory right described in Section 08, which is guaranteed by law regardless of any change to this voluntary program.
03 //SunBorn stands behind the structural integrity of every piece we ship. If your gear arrives with a manufacturing defect, we make it right — replacement, store credit, or refund, at SunBorn's discretion.
What qualifies as a defect:
| Term | Detail |
|---|---|
| Window | 30 days from delivery date |
| Evidence Required | Clear photos of the defect plus your order number |
| Item Return | Required — the defective item must be shipped back to SunBorn for inspection |
| Return Shipping | Customer's responsibility — SunBorn does not provide or pay for a return label |
| How to Report | Email info@sunbornfc.com with photos + order number |
| Response Time | 12–24 hours during business days |
| Remedy | At SunBorn's discretion: replacement, store credit, or refund to original payment method |
AOP Variance Notice. SunBorn all-over print pieces are manufactured via digital sublimation. Slight variations in pattern placement near seams, minor color shifts between production batches, and subtle differences from the digital mockup are inherent to the cut-and-sew process. These are not defects and are not covered under this warranty.
What's not covered under defect warranty:
If your package is lost in transit before delivery — confirmed by carrier telemetry showing the shipment never reached the destination — SunBorn covers a replacement at our cost.
| Term | Detail |
|---|---|
| What's covered | Carrier-confirmed lost packages (carrier tracking stalled, package not delivered) |
| Window | Claim within 30 days of estimated delivery date |
| Evidence Required | Order number + tracking ID |
| How to Report | Email info@sunbornfc.com |
| Remedy | Free replacement shipment, or refund if the item is no longer available |
If the carrier's tracking system officially logs your package as DELIVERED, SunBorn's fulfillment obligation is considered complete. We do not issue refunds or free replacements for packages marked delivered but missing (porch piracy, mis-delivery to neighbor, theft after delivery).
In these cases:
If your homeowner's or renter's insurance covers package theft, file a claim there. SunBorn cannot recover packages stolen after delivery.
06 //The following categories are Final Sale and are not eligible for the 14-day standard return, regardless of reason:
What IS still covered on excluded items:
Custom Edition items are additionally exempt from the EU statutory right of withdrawal under EU Directive 2011/83/EU Article 16(c) (goods made to consumer specifications). Host City Series, pre-orders, and limited drops ship to EU customers under the same statutory right described in Section 08 unless they are also personalized.
Before you order: excluded items are flagged on the product page with Final Sale notices. Please double-check all customization fields, size selection, and design details before confirming your purchase.
07 //The customer is solely responsible for providing accurate shipping address information at checkout — including correct apartment, suite, or unit numbers.
Wrong address: If you provide an address deemed insufficient by the courier, the shipment will be returned to our manufacturing facility. You are responsible for the secondary shipping costs required to re-deploy the package to a corrected address.
Unclaimed packages: Shipments returned to our facility because they went unclaimed at customs or postal pickup are subject to the same re-deployment cost responsibility. If you do not respond within 14 days of return-to-sender notification, the order is forfeit and no refund will be issued.
Order modifications: Because our manufacturing partners begin production almost immediately after checkout, shipping addresses and sizing cannot be modified once an order is confirmed, and the order cannot be canceled. Please double-check all data before completing checkout.
08 //If your order ships to a European Union member state, you have a non-waivable right under EU Directive 2011/83/EU to cancel or return your order within 14 days of delivery for any reason, without justification. This right is guaranteed by law and exists independently of the voluntary 14-day Standard Return program in Section 02 — it applies even if SunBorn modifies or discontinues that program for future orders.
Conditions:
How to exercise this right: Email info@sunbornfc.com with your order number and intent to cancel within 14 days of delivery. We'll respond within 12–24 hours with return authorization and routing instructions.
EU exemption: Custom Edition pieces (personalized with custom names, numbers, or bespoke modifications) are exempt from the EU 14-day right under Article 16(c) of the Directive, which excludes goods made to consumer specifications.
09 //For international shipments, the receiver is the importer of record and is solely responsible for all local customs fees, duties, VAT, and import taxes levied by the destination country.
SunBorn cannot estimate, prepay, or override government-mandated import procedures. Packages abandoned at customs due to unpaid duties are not eligible for a refund.
10 //For approved standard returns, defect claims, carrier-confirmed loss claims, and EU statutory returns:
| Stage | Detail |
|---|---|
| Inspection | Returned items inspected within 3–5 business days of receipt at our facility |
| Approval Notice | Email confirming approval or decline of your claim |
| Refund to Card | 5–10 business days total from receipt to settlement in your account (varies by bank) |
| Replacement Shipment | Produced and shipped per standard production timeline (see Shipping Policy) |
What happens to the item: Approved 14-day standard returns are donated to charity — not restocked. Declined returns (condition requirements not met) are laundered and donated; no refund is issued and the item is not shipped back. Confirmed defects are inspected and, where possible, contribute to our quality process with our manufacturing partner; they are not resold.
If more than 15 business days have passed since refund approval and the funds have not settled in your account, email info@sunbornfc.com with your order number for follow-up.
11 //Route your request to the right destination:
Please don't ship anything to us without a Return Authorization first — our return address is issued per request and isn't published, so unauthorized packages may not be processed correctly.
SunBorn response time: 12–24 hours during business days.
