SunBorn Collective // Refund & Return Protocol — Last updated: May 10, 2026
The plain-English version: SunBorn offers three layers of coverage. Stock items can be returned within 14 days for any reason (refund or store credit, customer's choice). Manufacturing defects are covered for 30 days. Customers who purchase Purchase Assurance™ at checkout get broader protection for transit risks, wrong-fit returns, and final sale items. Custom Edition pieces — anything personalized with a name or number — are Final Sale by design.
SunBorn Collective operates on a decentralized, premium print-on-demand (POD) manufacturing model. Every piece — from match-day jerseys to Aero-Tanks, hoodies, and Custom Edition kits — is engineered specifically upon order confirmation through our specialized manufacturing partners. We do not hold pre-made inventory in a warehouse.
Because each piece is built to order, our return and refund policies are structured to balance customer flexibility with the operational realities of made-to-order production. This page explains how that balance works.
Every SunBorn order is protected by up to three coverage layers, depending on what you choose at checkout:
For stock items, SunBorn offers a 14-day return window for change-of-mind, fit issues, and other reasons.
| Term | Detail |
|---|---|
| Window | 14 days from delivery date |
| Eligible Items | Stock pieces, unworn, with all original tags attached, in original packaging |
| Your Choice | Refund to your original payment method or store credit — your selection at return |
| Return Shipping | Customer pays return shipping |
| Processing Time | 5–7 business days after we receive and inspect the return |
Not eligible for standard returns:
Want broader return coverage? Customers who add Purchase Assurance™ at checkout get extended return eligibility including final sale items and wrong-fit returns beyond the 14-day window. See Section 06 or our Purchase Assurance page.
How to start a return: Email info@sunbornfc.com with your order number and reason for return. Our team will respond within 12–24 hours with return authorization and routing instructions. Do not ship returns back without authorization — unauthorized returns may be refused.
SunBorn stands behind the structural integrity of every piece we ship. If your gear arrives with a manufacturing defect, we'll make it right — replacement, store credit, or refund, at our discretion.
What qualifies as a defect:
| Term | Detail |
|---|---|
| Window | 30 days from delivery date |
| Evidence Required | Clear photos of the defect plus your order number |
| How to Report | Email info@sunbornfc.com with photos + order number, or use our chat widget |
| Response Time | 12–24 hours during business days |
| Remedy | At SunBorn's discretion: replacement, store credit, or refund to original payment method |
| Return Shipping | Covered by SunBorn for confirmed defects |
AOP Variance Notice. SunBorn all-over print pieces are manufactured via digital sublimation. Slight variations in pattern placement near seams, minor color shifts between production batches, and subtle differences from the digital mockup are inherent to the cut-and-sew process. These are not defects and are not covered under this warranty.
What's not covered under defect warranty:
SunBorn Custom Edition pieces — including jerseys, Aero-Tanks, and other apparel personalized with custom names, numbers, monograms, or bespoke design modifications — are Final Sale by design. These items cannot be returned, refunded, or exchanged for the following reasons:
Before you order: Custom Edition items are flagged on the product page with Final Sale notices. Please double-check all customization fields, size selection, and design details before confirming your purchase. We recommend reviewing our size guide on every product page before ordering.
What IS still covered on Custom Edition orders:
If a Custom Edition piece arrives with a SunBorn-caused error (e.g. we printed the wrong name despite correct customer input), that qualifies as a defect under Section 04 and is covered.
SunBorn Purchase Assurance™ is an optional purchase protection program offered at checkout for a small additional fee. Powered by Seel's Worry-Free Purchase® service, Purchase Assurance™ extends coverage beyond our standard policies.
What Purchase Assurance™ covers:
What Purchase Assurance™ does NOT cover:
Fee: Calculated by Seel at checkout, typically a small percentage of order value. The fee is non-refundable except as provided in Seel's terms or if your order is cancelled prior to shipment.
Filing a claim: Purchase Assurance™ claims are filed directly through Seel's Resolution Center at resolve.seel.com. After purchase, you'll receive a confirmation email from Seel containing your policy ID and claim filing instructions. SunBorn does not process Purchase Assurance™ claims directly — all claim decisions are made by Seel.
Third-party service notice: By opting into Purchase Assurance™ at checkout, you agree to Seel's Worry-Free Purchase® Terms of Service. Seel, Inc. is the sole underwriter, administrator, and claims decision-maker for all Purchase Assurance™ coverage. SunBorn Collective does not underwrite, guarantee, or administer Purchase Assurance™ claims.
For full Purchase Assurance™ details including covered countries, claim windows, and process, see our Purchase Assurance page.
For orders placed without Purchase Assurance™, SunBorn's liability for shipping issues ends when the package is securely handed to the carrier (USPS, FedEx, DHL, or other).
Lost in transit (carrier confirms loss): If carrier telemetry confirms the package was lost before delivery, SunBorn will cover a replacement deployment. Claims must be submitted within 30 days of the estimated delivery date. Email info@sunbornfc.com with your order number and tracking ID.
Marked delivered but not received: If the carrier's tracking system officially logs the package as DELIVERED, SunBorn's fulfillment is considered complete. We do not issue refunds or free replacements for packages marked delivered. In these cases, you must file a claim directly with the shipping carrier using your tracking ID.
This is why we recommend Purchase Assurance™. Lost-after-delivery and porch-pirate scenarios are not covered under standard policy. Customers who add Purchase Assurance™ at checkout are protected against these risks.
The customer is solely responsible for providing accurate shipping address information at checkout — including correct apartment, suite, or unit numbers.
Wrong address: If you provide an address deemed insufficient by the courier, the shipment will be returned to our manufacturing facility. You are responsible for the secondary shipping costs required to re-deploy the package.
Unclaimed packages: Shipments returned to our facility because they went unclaimed at customs or postal pickup are subject to the same re-deployment cost responsibility.
Order modifications: Because our system relies on automated rapid-deployment manufacturing networks, the production process begins almost immediately after checkout. Once an order is confirmed, shipping addresses and sizing cannot be modified, and the order cannot be canceled. Please double-check all data before completing checkout.
For international deployments, the receiver is the importer of record and is solely responsible for all local customs fees, duties, VAT, and import taxes levied by the destination country.
SunBorn cannot estimate, prepay, or override government-mandated import procedures. Packages abandoned at customs due to unpaid duties are not eligible for a refund.
If your order ships to a European Union member state, you have the right under EU consumer law to cancel or return your order within 14 days for any reason, without justification. This right applies regardless of whether Purchase Assurance™ was purchased.
Conditions:
How to exercise this right: Email info@sunbornfc.com with your order number and intent to cancel within 14 days of delivery. We'll respond within 12–24 hours with return authorization and routing instructions.
Exception: Custom Edition pieces (personalized with custom names, numbers, or bespoke modifications) are exempt from the EU 14-day right under EU Directive 2011/83/EU Article 16(c), which excludes goods made to consumer specifications.
Once your return is authorized, follow the routing instructions provided. Do not ship items back without authorization — unauthorized returns may be refused and returned to sender at customer expense.
| Stage | Detail |
|---|---|
| Inspection | Returned items inspected within 3–5 business days of receipt at our facility |
| Approval Notice | Email confirming approval or rejection of your refund |
| Refund to Card | 5–10 business days to settle in your account after approval (varies by bank) |
| Store Credit | Issued within 24 hours of approval, no bank delay |
| Seel Refunds | Processed directly by Seel per their Resolution Center timelines |
If more than 15 business days have passed since refund approval and the funds have not settled in your account, email info@sunbornfc.com with your order number for follow-up.
The routing depends on what happened. Send your request to the right destination:
SunBorn response time: 12–24 hours during business days. For Seel-administered claims, refer to the response timelines in your Seel confirmation email.
Contact
SunBorn Collective
8 The Green, Suite B
Dover, DE 19901, United States
Email: info@sunbornfc.com
This Refund Policy may be modified at any time. The version in effect at the time of your purchase governs your order. For related policies, see our Purchase Assurance page, Shipping Policy, and Terms of Service.