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“An empty bag cannot stand upright.” — Mandinka proverb
“An empty bag cannot stand upright.” — Mandinka proverb
Decentralized manufacturing means lead times depend on what you ordered and where it's going. Free US shipping on every order. Free international shipping over $150 USD. UK and European prices include VAT; Australian and New Zealand prices include GST. Last updated October 19, 2026.
The plain-English version: Every SunBorn piece is custom-engineered upon order — production takes 2–5 business days before transit begins. US orders ship free, every order. International orders ship free over $150; under that, rates are calculated at checkout. UK and European prices already include VAT, and Australian and New Zealand prices include GST, so there is nothing to pay on delivery. North America transit is 5–9 business days; international 9–20 business days. Orders may ship in multiple packages from different manufacturing facilities. SunBorn covers carrier-confirmed loss in transit at our cost. Once a package is marked DELIVERED by the carrier, our fulfillment obligation is complete.
SunBorn Collective operates on a decentralized, premium print-on-demand manufacturing model. Every piece — from match-day jerseys to Aero-Tanks, hoodies, accessories, and Custom Edition kits — is engineered specifically upon order confirmation. We do not hold pre-made garments in a warehouse.
This means production time applies before transit time begins. Once your order is logged in our system, it enters production at one of our specialized manufacturing partners, undergoes quality control, and is then handed to the carrier for delivery.
The timelines below reflect this two-phase process: production phase + transit phase.
02 //United States: free standard insured shipping on every order. No minimum, no code.
International: free standard shipping on orders over $150 USD, applied automatically at checkout. Under $150, rates are calculated by destination, weight and method, and shown before you pay.
Note: Free shipping covers the cost of standard shipping only. For the UK, EU, Norway and Switzerland, VAT is already included in the price you see; for Australia and New Zealand, GST is included. For other countries, local duties and taxes may apply (see Section 08).
03 //After you complete checkout, your order enters our production pipeline:
| Stage | Detail |
|---|---|
| Verification | 24–48 hours · Address and payment verification |
| Manufacturing | 2–5 business days · Construction at specialized facility |
| Quality Control | Final QC inspection before packaging |
| Tracking Generation | Within 48 hours of dispatch · Tracking number emailed to you |
Tracking sync delay: Once your tracking number is generated, it may take 24–72 hours for the carrier's system to display active transit updates. If your tracking link initially shows "Not Found" or "Pre-Transit," the package has been handed over — the carrier's scanning system is simply catching up. This is normal.
Custom Edition pieces may require slightly longer production windows due to the personalization step. Specific Custom Edition timelines are disclosed on individual product pages.
04 //Transit times begin after production is complete and the package is handed to the carrier.
| Destination | Transit Time | Shipping Rate |
|---|---|---|
| United States | 5–9 business days | Free, every order |
| Canada | 5–9 business days | Free over $150 |
| Europe (EU & UK) | 6–15 business days | Free over $150 · VAT included |
| Australia & New Zealand | 9–20 business days | Free over $150 · GST included |
| International (Other) | 9–20 business days | Free over $150 |
International rates for orders under $150 are calculated at checkout based on weight, destination, and selected service.
These are estimates, not guarantees. SunBorn is not legally liable for delays caused by extreme weather, global supply chain disruptions, local carrier strikes, customs hold-ups, or other factors outside our operational control.
05 //To guarantee the highest construction quality, SunBorn uses specialized manufacturing facilities globally — different specialists for sublimated AOP jerseys, heavyweight hoodies, embroidered accessories, and drinkware.
What this means for your order:
Tracking multiple packages: Look for separate tracking emails in your inbox. Each shipment carries its own unique tracking number. If you can only locate one tracking number and your order contained multiple items, check spam folders or contact us at info@sunbornfc.com.
06 //SunBorn's standard liability ends when your package is securely handed to the carrier (USPS, FedEx, DHL, or other shipping service). Once tracking shows a successful handoff, transit risk is governed by the terms below.
Lost in transit (carrier-confirmed): If carrier telemetry confirms the package was lost before delivery — tracking stalled mid-transit, package never reached the destination — SunBorn will cover a replacement at our cost. Claims must be submitted within 30 days of estimated delivery date. Email info@sunbornfc.com with your order number and tracking ID.
Marked delivered but not received: If carrier tracking officially shows DELIVERED, our fulfillment obligation is complete. SunBorn does not issue refunds or free replacements for packages marked delivered but missing (porch piracy, mis-delivery, post-delivery theft). File a claim directly with the carrier using your tracking ID, check with neighbors and building management, and consider your homeowner's or renter's insurance if package theft is covered.
Damaged in transit: Damage during transit is rare. If your package arrives with visible exterior damage and the contents are unusable, photograph the package and contents before unpacking further, then email info@sunbornfc.com with photos + order number within 7 days of delivery. We'll evaluate case-by-case; carrier-caused damage typically qualifies for replacement under our defect framework.
07 //The customer is solely responsible for providing accurate shipping information at checkout — including correct apartment, suite, unit numbers, and postal codes.
Wrong address: If you provide an address deemed insufficient or undeliverable by the carrier, the package will be returned to our manufacturing facility. You are responsible for the secondary shipping costs required to re-deploy the package to the corrected address.
Unclaimed packages: Packages returned to our facility because they went unclaimed at customs, pickup locations, or postal offices are subject to the same re-deployment cost responsibility. If you do not respond within 14 days of return-to-sender notification, the order is forfeit and no refund will be issued.
Order modifications and cancellations: Because our manufacturing partners begin production almost immediately after checkout, shipping addresses and sizing cannot be modified once an order is confirmed. Orders cannot be canceled after manufacturing has begun. Please double-check all data before completing checkout.
If you notice an error immediately after checkout, contact info@sunbornfc.com within 30 minutes — we may be able to intercept the order before production begins, though this is not guaranteed.
08 //UK, EU, Norway & Switzerland: VAT is included in our prices for these countries and is paid before your order ships, so you won't be asked for VAT when the package arrives. In rare cases, such as very high-value orders, the destination country may still charge import duty.
Australia & New Zealand: GST is included in our prices and is paid before your order ships, so you won't be asked for GST when the package arrives.
All other countries: the receiver is the importer of record and is solely responsible for:
SunBorn cannot estimate, prepay, or override government-mandated import procedures. Customs hold times vary by country and are outside our operational control.
Tax ID for Brazil, Mexico, Chile and Argentina: customs in these countries won't release a package without the recipient's tax ID: CPF or CNPJ (Brazil), RFC or CURP (Mexico), RUT (Chile), CUIL or CUIT (Argentina). Enter it at checkout. If there's no field for it, put it in Address line 2. Add a phone number and email too, since the carrier may need to reach you. Packages held at customs for a missing tax ID are treated like unclaimed packages under Section 07.
Abandoned packages: If a package is rejected at customs due to unpaid duties or refused by the recipient, the order is not eligible for a refund. The receiver is responsible for any return-shipping costs incurred.
Tax preparation for customs: Customs authorities require us to declare the value of your order on the shipping label. SunBorn cannot under-declare order values, as this constitutes fraud under international shipping law.
09 //Standard SunBorn deliveries do not require a signature. Packages will be delivered to the address provided at checkout, with handling and placement at the discretion of the carrier (mailbox, doorstep, lobby, etc.).
If your destination requires special handling (secure building, gated access, hold for pickup), please include detailed instructions in the shipping address field or order notes. SunBorn cannot guarantee the carrier will honor special handling requests, but providing them improves the likelihood of successful delivery.
10 //For all shipping-related inquiries:
SunBorn response time: 12–24 hours during business days.
