Every nation we ship to. Every package we send. Every reason a piece might need to come back. This page documents how SunBorn protects your purchase — what's covered, what's not, and how to act when something goes sideways.
SunBorn was built on a simple operational principle: the kit is engineered, the experience should be too.
Most apparel brands hand off the moment a package leaves the warehouse. Lost in transit becomes your problem. Stolen off the porch becomes your problem. Sizing didn't land becomes your problem. We don't operate that way.
Instead, we built a three-layer coverage architecture — one optional, two standard — that addresses every category of risk a customer can encounter between checkout and the next match. Read this page once. Bookmark it. Then go play.
Powered by Seel
Add at checkout for a small fee. Covers transit risks plus wrong-fit returns — final sale included.
Included with every order
Unworn, tagged stock items returnable within 14 days of delivery. Customer's choice: refund or store credit.
For as long as you wear it
Misprints, stitching defects, fabric flaws, embroidery errors. Manufacturing defects covered for the life of the garment. Replacement, store credit, or refund at SunBorn's discretion.
What it is: An optional purchase protection program offered at checkout for a small fee. Powered by Seel's Worry-Free Purchase®, Purchase Assurance™ covers transit risks and wrong-fit returns — including final sale items, which most brands exclude.
Fee: Calculated by Seel at checkout, typically a small percentage of order value. Non-refundable except as provided in Seel's terms or if your order is cancelled prior to shipment.
Eligible regions: Purchase Assurance™ is available for shipping addresses in the following countries.
Country availability is determined by Seel and subject to change. If Purchase Assurance™ does not appear at checkout for your order, your shipping address is not currently eligible.
Each category of issue has its own reporting window. Acting within these windows is what makes your claim eligible. Past these windows, Seel's policy applies as written and SunBorn cannot intervene.
| Issue Type | Window | When the Clock Starts |
|---|---|---|
| Lost (Domestic) | 30 days | From ship date |
| Lost (International) | 60 days | From ship date |
| Stolen | 7 days | From delivery date |
| Damaged in Transit | 7 days | From delivery date |
| Delayed | After estimated delivery window passes | — |
| Wrong Fit | Within Seel return window | From delivery date |
How to file a claim: All Purchase Assurance™ claims are filed directly through Seel's Resolution Center. You'll have received a confirmation email from Seel after checkout containing your policy ID and a direct link to file claims.
File a Claim at Seel →Required evidence: Most claims require photo evidence (for damage), tracking documentation (for loss), or proof of non-receipt (for stolen). The Seel Resolution Center will guide you through the specific requirements for your claim type.
Decision authority: Seel is the sole administrator of all Purchase Assurance™ claims, including approval, denial, and compensation amounts. SunBorn does not process claims directly. For questions about claim status, contact Seel support at support@seel.com.
We made it. We stand behind it.
The Lifetime Maker's Guarantee is SunBorn's promise that the work we did to make your kit is built to last. If a SunBorn piece exhibits a manufacturing defect — stitching failure, fabric flaw, print failure, embroidery error — that was present at manufacture or develops due to materials or construction, we'll replace it, refund it, or repair it at our discretion.
This is a SunBorn-backed guarantee — not Seel coverage — and applies to every order regardless of whether Purchase Assurance™ was purchased. "Lifetime" means as long as you wear it — not a calendar year count.
SunBorn jerseys, Aero-Tanks, and other all-over print pieces are manufactured via digital sublimation. Slight variations in pattern placement near seams, minor color shifts between batches, and subtle differences from the digital mockup are inherent to the cut-and-sew process. These are not defects and are not covered under this guarantee.
What's not covered:
Note on intent: The Lifetime Maker's Guarantee is a commitment to stand behind how the piece was made. It is not a promise to replace garments that have been worn out from years of normal use. If you're unsure whether your issue qualifies, email us and we'll review.
For customers who did not purchase Purchase Assurance™ at checkout, SunBorn offers a standard 14-day return window for change-of-mind and fit issues on stock items.
Not eligible for standard returns:
Customers who add Purchase Assurance™ at checkout get extended return eligibility — including final sale items, wrong-fit returns beyond 14 days, and transit issues. The small fee at checkout pays for itself the first time something goes sideways.
EU customer rights: If your order ships to the European Union, you have the right under EU consumer law to cancel or return your order within 14 days for any reason, regardless of whether Purchase Assurance™ was purchased. Item must be unworn, tagged, and in original packaging. Proof of purchase required.
The routing depends on what happened. Use this guide to send your request to the right place.
| Situation | Where to Go |
|---|---|
| Package lost, stolen, damaged, or significantly delayed (with Purchase Assurance™) | Seel Resolution Center · resolve.seel.com |
| Wrong fit on stock item (with Purchase Assurance™) | Seel Resolution Center · resolve.seel.com |
| Manufacturing defect (any order, any time) | Email info@sunbornfc.com + photo evidence + order # |
| Standard 14-day return (stock item, no Assurance) | Email info@sunbornfc.com with order # + reason |
| EU 14-day cancellation right | Email info@sunbornfc.com with order # + intent to cancel |
| Anything else (questions, status checks, address issues) | Email info@sunbornfc.com or chat widget |
Response time: SunBorn responds to all inquiries within 12–24 hours during business days. For claims filed directly with Seel, refer to Seel's response timelines in their confirmation email.
Important: Do not ship returns back without authorization. Unauthorized returns may be refused. Once authorized, we'll send you specific routing instructions.
If more than 15 business days have passed since approval and your refund hasn't appeared, email info@sunbornfc.com with your order number.
Third-party services notice: Purchase Assurance™ is provided through a partnership with Seel, Inc. By opting into Purchase Assurance™ at checkout, you agree to Seel's Worry-Free Purchase® Terms of Service. Seel is the sole underwriter, administrator, and claims decision-maker for all Purchase Assurance™ coverage. SunBorn Collective does not underwrite, guarantee, or administer Purchase Assurance™ claims. In the event of a conflict between Seel's terms and this page regarding Purchase Assurance™ coverage, Seel's terms govern.
Modification: SunBorn Collective may modify, discontinue, or replace Purchase Assurance™ at any time without prior notice. Existing coverage remains in effect under the terms applicable at the time of purchase. The Lifetime Maker's Guarantee is a non-transferable benefit applying to the original purchaser and remains in effect for the life of the garment as defined herein.
Standard policies: This page documents Purchase Assurance™ (Layer 01), 14-Day Standard Returns (Layer 02), and the Lifetime Maker's Guarantee (Layer 03). For shipping logistics, see our Shipping Policy. For full terms governing your purchase, see our Refund Policy and Terms of Service.
Contact: SunBorn Collective · 8 The Green, Suite B, Dover, DE 19901, United States · info@sunbornfc.com