LOGISTICS MANIFEST // ENGINE-TO-ORDER
Every SunBorn piece is engineered specifically upon order confirmation. This specialized production protocol ensures zero-waste manufacturing and high-precision garment construction.
PHASE 1: DISPATCH PROTOCOL & AUTOMATION
- The Locking Window: Our logistics network is highly automated. Your order is transmitted to manufacturing hubs immediately upon checkout. You have a strict 12-hour window from purchase to request an address correction or cancellation. Once a garment enters the active printing phase, the order is locked.
- Verification & Design: 24-48 hours.
- Technical Packaging: Items undergo final QC before sealing.
- Tracking Generation: Your unique Logistics Tracking ID is generated within 48 hours of dispatch.
PHASE 2: TRANSIT DATA
- Split Shipments: Multi-item orders may dispatch in separate packages. Each has its own tracking.
- Estimated Transit: NORTH AMERICA: 9-12 days (order to delivery) / EUROPE: 6-15 days / INTERNATIONAL: 9-20 days.
PHASE 3: RETURN & EXCHANGE PROTOCOL
- Customized Equipment (Final Sale): Any garment with personalized modifications is irreversibly engineered to your spec. All custom editions are Final Sale. SunBorn Protection still applies for manufacturing defects.
- Defect Returns: 14-day window from delivery for replacement or refund on manufacturing deviations. Photographic evidence required.
- Condition Requirement: Unworn, unwashed, original condition with internal tags intact.
PHASE 4: LIABILITY
- SunBorn is not liable for packages marked Delivered then misplaced at the destination.
- International customs and duties are the responsibility of the recipient.
