Philadelphia '26 // Host City Crest Poster | SunBorn

LOGISTICS MANIFEST // ENGINE-TO-ORDER

Every SunBorn piece is produced specifically upon order confirmation. This specialized production protocol ensures zero-waste manufacturing and high-precision output.

PHASE 1: DISPATCH PROTOCOL & AUTOMATION

• The Locking Window: Our logistics network is highly automated. Your order is transmitted to manufacturing hubs immediately upon checkout. You have a strict 12-hour window from purchase to request an address correction or cancellation. Once a piece enters the active production phase, the order is locked.
• Verification & Design: 24-48 hours.
• Technical Packaging: Items undergo final QC before sealing, including protective flat-pack or rolled-tube packaging for wall art.
• Tracking Generation: Your unique Logistics Tracking ID is generated within 48 hours of dispatch.

PHASE 2: TRANSIT DATA

• Split Shipments: Multi-item orders may dispatch in separate packages. Each has its own tracking.
• Estimated Transit: NORTH AMERICA: 9-12 days (order to delivery) / EUROPE: 6-15 days / INTERNATIONAL: 9-20 days.

PHASE 3: RETURN & EXCHANGE PROTOCOL

• Defect Returns: 14-day window from delivery for replacement or refund on manufacturing deviations (cracked frame glass, print misalignment, damaged corners). Photographic evidence required.
• Condition Requirement: Undamaged, original packaging, no signs of display-related wear.

PHASE 4: LIABILITY

• SunBorn is not liable for packages marked Delivered then misplaced at the destination.
• International customs and duties are the responsibility of the recipient.